Terms Of Sale and Refund Policy
Complete terms of purchase are provided at checkout. By agreeing to the terms and conditions you agree that you understand that the products purchased, whether consumable or topical, contain cannabinoids from hemp oil. Our manufacturing facilities are registered with the FDA and our products are manufactured according to FDA guidelines for cGMP standards for dietary supplements. As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. All products carry a “30-day from the date of purchase” customer satisfaction guarantee. If you are not satisfied with any of these products, simply let us know within 30 days of purchase, no questions asked. Your purchase will be refunded. Your acceptance of the terms of purchase means you agree to and understand the refund policy.
Limited to one return or exchange per customer. Only purchases up to $150.00 qualify for a refund.
If your product was purchased through a Frogsong Farm distributor or retailer, you will need to go back to your original purchase location for any return or exchange.
If a package gets lost in transit (very rare, though it does happen), Frogsong Farm will not be responsible if the tracking information says the package was “delivered,” which means U.S. Postal Service successfully delivered the package to the specified address.
Package Sent to Wrong Address
If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery.
When placing an order over the phone, we will read the delivery address (and other information you provide) aloud to help you be sure it is correct.
Damage Due to Freight or Shipping
All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made within 48 hours. Please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product.
Customer ServicePhone: 503.673.3764